Credit Parts Return, Exchange, and Warranty Policy

Credit Parts Return, Exchange, and Warranty Policy

Thank you for choosing Credit Parts as your trusted electronic fuel injection (EFI) system supplier. We value your business and strive to ensure our customers are fully satisfied with their orders. We have established the following return, exchange, and warranty policies for wholesale orders to ensure transparency and mutual understanding.

1. Eligibility for Returns and Exchanges

We accept return and exchange requests under the following conditions:

• The product is defective due to manufacturing or material faults.
• The product received does not match the specifications in the order (e.g., wrong product, incorrect customization).

Due to the B2B wholesale nature of our business, we do not accept returns for any of the following reasons:

• Change of mind after order confirmation or delivery.
• Over-ordering by the customer.
• Minor variations in appearance or design that do not affect product performance.

2. Return and Exchange Process

In the case of product defects or quality issues, we do not require the return of products to save costs. Instead, please follow the steps below:

2.1. Inspection Period

You must inspect all goods within 14 days of receiving your order. If you identify any defects or discrepancies, you must contact us immediately.

2.2. Providing Proof of Defects

To report a defect or request an exchange, please email us at admin@credit-parts.com and include the following:

• Your company name and order number.
• Detailed description of the issue.
• Clear photos and videos showing the defect or problem area.
• Any relevant documentation (e.g., installation or testing process).

Our engineering team will review the materials provided and assess the defect.

2.3. Review and Resolution

Our engineers will carefully review the photos and videos to verify the defect. If the defect is confirmed, our sales team will work closely with you to determine the most suitable after-sales solution based on your order and situation. This may include:

• Immediate Replacement: We may ship a replacement product directly.
• Replacement in Next Order: We can include the replacement product with your next order.
• Discount or Deduction: We can apply a credit or deduction to your next order to cover the defect.

Note: Requests received after the 14-day inspection period may not be eligible for return, exchange, or warranty services.

3. Return and Exchange Conditions

The following conditions apply to all approved exchanges:

3.1. Product Condition

• No return of physical products is required. The proof of defect (photos and videos) will be used to determine eligibility for replacement or other solutions.
• All product components, including accessories, should be documented in the proof materials if they are related to the defect.

3.2. Shipping Costs

• If a replacement is deemed necessary due to a confirmed defect, Credit Parts will cover the shipping costs for the replacement product.

4. Refunds and Replacements

4.1. Refunds

If a refund is requested and approved due to a confirmed defect, we will issue a refund via the original payment method within 30 business days.

4.2. Replacements

For confirmed defective products, we will ship the replacement product at no additional cost. If the replacement product is out of stock, we will offer an alternative solution, such as a credit note or refund.

4.3. Replacement Options

For customers opting for a replacement due to a quality issue, our sales team will coordinate with you on the most convenient option:

• Immediate replacement shipment.
• Inclusion of the replacement in your next order.
• A credit applied to your next order, equivalent to the value of the defective item.

5. Warranty Policy

All Credit Parts products come with a 12-month warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal use and service conditions.

5.1. Warranty Coverage

During the warranty period, we will repair or replace, at our discretion, any product that proves to be defective in material or workmanship based on the proof provided by the customer (photos and videos).

• Replacement: If the product cannot be repaired or if it has a significant defect, we will replace it with a new or refurbished item of equivalent functionality.

5.2. Warranty Exclusions

The warranty does not cover the following situations:

• Improper Installation: Damage caused by incorrect installation or failure to follow product instructions.
• Misuse or Abuse: Damage caused by excessive wear, misuse, neglect, or accidents.
• Third-party Modifications: Any alterations or modifications made by parties other than Credit Parts or our authorized representatives.
• Normal Wear and Tear: Cosmetic damage or wear that does not affect the product’s performance.
• Damage During Shipping: If the product is damaged during shipping by a carrier not arranged by Credit Parts.

5.3. Warranty Claims

To file a warranty claim, please contact us at admin@credit-parts.com with the following information:

• Proof of purchase (invoice number and date).
• Detailed description of the issue.
• Photos and videos clearly showing the defect or malfunction.
• Any relevant documentation (e.g., installation details, testing).

Our engineering team will review your claim and provide further instructions. All warranty claims must be made within the 12-month warranty period.

5.4. Replacement Options for Warranty Claims

For warranty claims, our sales team will coordinate with you to determine the best after-sales strategy, which may include:

• Immediate Replacement: Shipment of replacement product.
• Replacement in Future Orders: The replacement can be included with your next order.
• Credit or Discount: We may apply a credit or deduction on your future orders to compensate for the defective product.

6. Custom and OEM Products

For customized or OEM products, including products with customer-specific logos, packaging, or technical specifications:

• Returns or exchanges are only accepted for functional defects or errors caused by Credit Parts. These products cannot be returned or exchanged for aesthetic reasons or changes in the customer’s specifications after production begins.
• Once production has started on custom orders, any changes or cancellations may result in additional fees.

7. Limitations and Exclusions

Credit Parts is not responsible for damages caused by:

• Improper installation, misuse, or handling of the product.
• Damage caused during shipping by a carrier not arranged by Credit Parts.
• Wear and tear under normal use conditions.

8. Contact Information

For any questions or concerns regarding returns, exchanges, or warranty claims, please contact us:

• Email: admin@credit-parts.com
• Website: www.credit-parts.com

We appreciate your business and are committed to providing high-quality EFI systems tailored to your specific needs. Thank you for understanding and adhering to our return, exchange, and warranty policy.

This policy is effective as of October 2024 and is subject to change at Credit Parts’ discretion.